The objective of this class is to teach the installer how to see their service from the consumer’s vantage point. Cleanliness of the person, truck and equipment all are important issues that create a professional appearance. Technicians will find specific examples of what not to do in the slides.
This class incorporates many of the ideas that successful service companies take for granted, such as appearance and cleanliness of the truck and equipment. If embraced, the student will find a better reception as CSIA:1.0 C&L CEUs
NFI:0.50 Elective CEUs